My Passport Keeps Disconnecting Update But It

The My Passport Essential 3.0 works normally with the new cable.

While I was using my hard drive it suddenly stopped working, then the next time I used it, I cant access my external hard drive.

The problem is that it keeps on disconnecting from time to time and a message always pops up every 1-2 mins saying you need to format the disk in drive before using it but even if I format the disk it says that windows is unable to format your disk.

I tried using disk management and WD quick formatter but before it is formatted, it gets disconnected.

The issue only happens if I connect to a USB 3.0 port.

Ive tested it with both an Ivy Bridge HM77 motherboard and a third party XPressCard on a different laptop.

I RMAed the first one to Amazon and got a second one with the same issue.

Drive E (my passport) just pops up for a second in a logica drive column and disappears such that I cant select it to run a test.

WD seems too much problems.

I used the Data Lifeguard Diaganostic for windows to do the test, my passport drive disconnected on halfway.

It works fine at usb 2.0 but it keeps reconecting at USB 3.0.

My Passport Keeps Disconnecting Update But It

I downloaded the firmware update but it couldnt finishing scanning the drive to update.

Once the passport disconnects and reconnects again, the firmware updater gives me this message Firmware update failed on specified drive.

Please click exist then close all other open application and then run the WD Firmware updater again.

After reading the reviews on Amazon, it appears that the proboem is the cable.

I believe that because I have the same connectdisconnect problem with My Book 1TB 3.0 which Ive had for a while and sometimes jiggling the cable will allow it to reconnect, but most times it doesnt.

I bought my Passport 500 GB USB 3.0USB 2.0 Hard Drives ( WDBKXH5000ARD) few months ago but recently face some problem.

When i connected the usb to the pc, the hard drive take some times to appeared in my computer.

When i want to copy the files from the drive, it take a long time to respond and complete.

Sometimes a gigabyte file need more than 5 hours to transfer.

I have try update the firmware and everything but it still the same.

I logged in and created support tickets and was asked in an email to provide my mailing address and they would send me 2 new cables.

However, the people on the Amazon review had to request new cables 3 times and was still shipped 2.0 cables.

If you click the down arrow next to that other plans will drop down.

Am still keeping my passport waiting for a solution which will fix it.

I hooked the My Passport Essential 3.0 WDBACY5000ABK-00 to a cable that came with a newer style My Passport that I purchases in November.

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